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Revealed: The 10 customer habits that tradespeople find most annoying 

  • Being watched while they work is the number one irritating behaviour (41%) 
  • One in six (16%) tradesmen get annoyed if customers don’t offer them a drink 

New research has revealed the customer behaviours that tradespeople find most annoying, and being watched while they work tops the list.

The study, conducted by IronmongeryDirect, the UK’s largest supplier of specialist ironmongery, found that more than two in five (41%) tradespeople find it irritating when clients won’t leave them alone while working.

Being constantly asked how they’re getting on is another major annoyance (34%), as is the cheeky request to do additional little jobs ‘while you’re here’ (28%).

The 10 customer habits that tradespeople find most annoying are:

#Annoying habit%
1Watching you closely while you work41%
2Constantly checking your progress34%
3Asking you to do extra little jobs while you’re there28%
4Asking for a discount26%
5Not paying on time25%
6Making suggestions or instructing you how to do your job17%
7Calling during non-business hours17%
8Insisting a job is urgent when it’s not15%
9Not offering you a drink14%
10Not being in when you arrive so you can’t get to the job14%

The top grievances are similar for both tradesmen and women, but male workers are far more likely to be irritated by customers not offering them a drink (16% vs 9%). Meanwhile, tradeswomen are more bothered about clients calling them outside of business hours (23% vs 13%).

Perhaps unsurprisingly, the self-employed are far more angered by customers who don’t pay on time (33% vs 22%) and ask for discounts (31% vs 23%) than employed individuals, likely due to it being their own personal income on the line.

Dominick Sandford, Managing Director at IronmongeryDirect, said: “Customer interaction is an inevitable and important part of most tradespeople’s lives, and, as difficult as it might be, workers need to stay calm and professional, no matter how frustrating their clients get! 

“That’s why we’ve worked with a behaviour expert to offer advice to tradespeople on how to diplomatically deal with each of these customer habits, so that you can keep everyone happy while getting the job done.” 

For expert advice on how to deal with each of these annoying customer behaviours, visit: https://www.ironmongerydirect.co.uk/blog/expert-advice-to-deal-with-annoying-customer-habits    

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